Processing Time for Shipments

Typically, orders placed before 2pm and in stock will be delivered the next day. It’s important to note that orders are not dispatched or delivered during weekends or holidays. We strongly advise against scheduling any tradesmen for related work until your items are in your possession. HPS Plumbing Supplies cannot be held accountable for any costs incurred due to delays in receiving your items.

In instances of a high volume of orders, shipments may experience a slight delay of a few days. Please allow for additional transit days for delivery. Should there be a significant delay in the shipment of your order, we will promptly notify you via email or telephone.

Collections and Collection Discounts

Collections at HPS Plumbing Supplies require prior acknowledgment and agreement. Due to liability and insurance reasons, collections cannot be facilitated at our main site. Email to arrange collection. Collection details are subject to mutual agreement and our discretion. We reserve the right to cancel collections. Discounts for collections are discretionary and may be revoked. Opting for delivery after arranging collection incurs an additional charge. Strict adherence to appointment slots, ID, and signature are mandatory. Collection allowance offers flexibility to customers with potential cost savings.

Courier and Order Tracking

At HPS Plumbing Supplies, we prioritise transparency and efficiency in our delivery services. To ensure the smooth transit of your orders, we collaborate with trusted third-party couriers equipped with advanced tracking systems. Should you wish to stay updated on the status of your delivery, simply reach out to us, and we’ll promptly provide you with the tracking numbers via email upon request.